Frette Sucks Customer Reviews and Feedback

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Frette is an Italian textile company known for its luxury linens. It was established in 1860 in Grenoble, France but relocated to Concorezzo, Italy in 1865. It is currently headquartered in Monza, Italy.

The company sells products to both individuals and hospitality clientele. It has 9 retail locations in the United States, 25 in Asia, and many more around the world. In 1999, the descendants of the company's founders ceded the company to an Italian fashion group.

Some Factual FRETTE SHEET COMPLAINTS by Sleepopolis:

Pricey — While these sheets are incredibly luxurious in look and feel, they also come with a luxury price tag. The Doppio Ajour sheet set is about $1,100 for a Queen size, and the Hotel Classic sheet set is about $450 for a Queen size. So, for some of us (myself included), these may be a little out of the budget.

High Maintenance — Caring for these sheets isn’t as easy as throwing them in the washer and dryer. These sheets aren’t exactly inexpensive, so you’re going to want to make them last! So, Frette recommends you use a mild, biodegradable detergent on a cold wash cycle. Next, tumble dry on low heat until they are mostly dry, and remove them immediately. Then, allow them to line dry the rest of the way.

No Trial Period — Many bedding brands offer free trial periods wherein you can test sheets out for a month or so, and have them refunded if you don’t like them. Unfortunately, Frette doesn’t offer any such trial period. You do have 30 days to return Frette sheet sets, but they must be unused and unwashed — so it’s not exactly a trial period.


Tell the world why Frette sucks!

I certify that this review is based on my own experiece and is my opinion of this person or business. I have not been offered any incentive or payment to write this review.


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WW Retail Director Italy (Former Employee) says

"Ambiente malsano, manager senza competenze hanno portato il marchio all autodistruzione"

Director of Retail (Former Employee) says

"Amazing heritage brand. Very aspiring for those who have an entrepreneurial approach to business. Must be resourceful, and adapt to change rapidly. Ability to work closely with a variety of all corporate functions."

Sales Associate/Customer Service (Current Employee) says

"you learn a lot about bedding and customer service. Good part of beverly hills, high quality Italian products. Cons: Benefits and hours."

Impiegata uff comm.le divisione Alberghiera (Former Employee) says

"Raccolta ordini da clientela (alberghi e ristoranti), programmazione alla fabbrica ed evasione di quanto pronto. tutto ciò coronato da contatti con corrieri, gli stessi clienti e gli agenti sul campo. Cons: ambiente troppo vecchio"

IT Manager (Former Employee) says

"Management was poor. No money at the time to upgrade. People were great! Excellent location. Central to midtown and transportation. Cons: Poor Management"

Addetta alla vendita assistita (Former Employee) says

"Lavoro pesante,sotto continuo stress psico fisico.Azienda disorganizzata. Cons: Continuo cambio orari, disorganizzazione"

Addetta alle vendite (Former Employee) says

"Colleghi molto disponibili. Azienda con massima serietà. La parte piacevole del lavoro è in se la vendita, soddisfatta. Nessuna nota negativa."

Former Contractor - Junior Designer says

"I worked at Frette for less than a year Cons: My experience working here has to be my worst. As a contracted employee, hired on a freelance basis, HR and management would often exercise this excuse to their benefit until it did not suit them. Onboarded with no real training, seeing as my direct senior colleague had resigned due to a poor experience as well. I was given unclear directions, with unrealistic deadlines constantly...failure to meet expectations would often end in being unprofessionally reprimanded by an emotionally unstable supervisor on the design team. Whom spread office gossip and bad mouthed fellow employees, something of which had become a team norm. Terrible employee management all around, HR refused to pay me if I decided to attend office holiday party, for the few minutes one would do so. Refusal to even allow a vacation day. Was never provided necessary materials needed to actually work, resulting in usage of my own, although I submitted ignored requests constantly. Regularly forced to work outside my assigned hours, without overtime pay. Failure to follow COVID regulations at all in the work place, forcing employees to come in regularly. Seeing as I was a contracted employee, one of my rights included terminating my contract on a "at will basis", something freelancers often exercise. My short notice resignation was met with an unprofessional altercation by my supervisor, that left me bewildered. In conclusion, before beginning my position I had read all the negative reviews here on Glassdoor and chose to give it a chance. Poor decision on my behalf, not worth the months of stress for chump change."

Former Employee - Supervisor says

"I worked at Frette full-time for more than 5 years Cons: Poor management. Blind eyes to those they like. Always eyes on ones that know will compromise their position."

Former Employee - Store Manager says

"I worked at Frette full-time for more than 10 years Cons: Disorganized Awful Corp team No follow through"

Former Intern - Anonymous Intern says

"I worked at Frette Cons: Failure to encourage learning and giving clear directions for interns Don’t pay interns Giving vague directions for all works Just expect interns to do tidious job Computers need to be replaced"

Former Employee - Anonymous Employee says

"I worked at Frette full-time for more than 3 years Cons: the lack of professionalism, ethics and respect for colleagues. HR is too friendly with department managers which allows favoritism in decisions. Entirely too much gossip with in the company, the processes are so outdated and until recently there was little or no visability on anything. The it is horrible and outdated. The idea that we have always done this is not going to push this company into the forefront because there is no real push for change. The Customer service supervisor is the most immature, inconsiderate and emotional wreck I have ever witnessed and since there is no viability from corp or honesty from her manager and friend, this internal cancer will remain with company. The company just released a values list for the first time? I was quite confused of the new implementation. Sad."

Former Employee - Anonymous Employee says

"I worked at Frette full-time for more than a year Cons: I've never worked for a company that was so dysfunctional. 1) Tech systems were in the dark ages and databases and highly vulnerable.I understand that this is still very much the case. Client should therefore be instructed to use cash rather than credit cards) 2) Top management micromanaged details that were even below the on-site's managers duties. Management generally was generally not supportive, and not open to new ideas or even constructive feedback. Long-standing practice of "shoot the messenger." 3) Promised employee benefits are miserable. 4) Company quietly cheapened a number of it products with resulting performance issues and inherent flaws. 4) Sales staff often found it impossible to locate stock for clients and may have to contact a number of different Frette sales locations to simply fill even the simplest of orders. 4) Though based in Italy, style selections were dated, limited, and had no relation to prevailing design preferences. 5) There was the ongoing mystery of how decision-makers were chosen for positions that they previously had no professional experience in."

Store Manager says

"I worked at Frette Cons: Frette was stuck in the dark ages, No meaningful CRM system, POS was very outdated. Boston store did not even have a bank account. Upper management change completely obliterated many peoples hard work and goals for the rest of the year. Suddenly everything you were doing and were told to do was wrong wrong wrong but there was no feedback as to what they wanted to change or why. Many long term employees are no longer with the company. Sales are lower and lower every year without a Marketing plan or action plan other than SELL MORE. . Outlets seems to be the main focus. Retail stores are glorified warehouses for e-commerce. I spent the bulk of my day fulfilling e-comm orders."


"I worked at Frette Cons: very toxic environment. People on top don't know how to use a computer. Consists of 20 somethings that leave every other week, or people who have been their for years pretending to work. Most people lack basic math skills. Also, you get a sense of shady business i.e. making up numbers. No room for growth."


"I worked at Frette Cons: It was my first experience with workplace bullying. The company culture is toxic. It needs to change from the top down."


"I worked at Frette Cons: Manager fostered an environment of divide and rule and intimidation. Gossip ruled the day. Lack of direction. Different rules (made up as you go along) for different people = poor work environment. Very low tired commission."

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